Privacy Policy

BY FAY highly values integrity and therefore treats your data with the utmost care and respect. Our systems are designed so that your data is only visible to the parties involved in your order, and only used if necessary for the correct processing of your order.

BY FAY never gives, sells, or lends addresses to third parties. Below are further details regarding our privacy policy and security.

BY FAY takes many measures to secure your personal data. Technically, we ensure that our systems are up-to-date and well-protected, and we use certificates to encrypt data traffic between your computer and BY FAY.

We regularly have our systems assessed by external experts. Internally, your data is only viewed by individuals responsible for the correct processing of your order.

By using or signing up for BY FAY's services, we require certain information from you. We use this information solely to process your order and to keep you informed about the progress of your order.

When you place an order, your name, address, city, telephone number, email address, bank and payment details are required to process it and to keep you informed of the progress of your order. By creating an account with BY FAY once, you do not have to re-enter this information with every order. This makes online shopping at BY FAY easy, fast, and secure!

BY FAY uses cookies to recognise you on your next visit. Cookies are small information files stored on your computer by your browser. Cookies provide us with information about the use of our services, allowing us to optimise and improve them where necessary. This gives us insight into your behaviour on our website, not into your personal data.

It is possible to adjust your browser settings so that you do not receive cookies when visiting our website. However, cookies are necessary to place an order and save your settings.

Thank you for your trust in BY FAY as a secure partner for your online cosmetic purchases. This trust is well-deserved, as we offer a safe environment for shopping and payment. For payments, we collaborate with a renowned provider: Molly.

Right to information

You have the right to a clear and transparent explanation of how we handle your personal data and what rights you can exercise in this regard. In this privacy policy, we have therefore extensively explained what data we collect from you and how we handle this data.

Right of access

You have the right to access the data we have about you at any time. You can view this in your personal Skins account.

Right to rectification

You have the right to rectify your personal data if it is incorrect or outdated and/or to have it supplemented if it is incomplete. You can do this at any time in your personal Skins account.

Right to object

You have the right to object to the processing of your data if you do not agree with the way we process your personal data. This right applies to the data we use for direct marketing. For example, you can ask us to no longer use your data for sending a newsletter.

In addition, this right also applies to other data that we use from you based on our legitimate interest. For example, you can choose that we forget and continue to forget the data about your surfing and search behaviour. You can submit such a request via customer service.

Right to restriction

You have the right to request restriction of the processing of your data. This means that we may store your data, but not use it. This right arises in several cases. If you believe this is the case, please contact us via customer service.

Right to be forgotten / request to delete account

You have the right to ask us to delete all your data. When you submit a request to delete your account, we will delete data that can be traced back to you. Except for the data that we must or may retain by law. Please contact our customer service for this.

Right to lodge a complaint

You have the right to lodge a complaint about the way we handle your data. Do you have a complaint? Please contact our customer service: we will be happy to resolve it with you. However, you also have the right to lodge a complaint with our Data Protection Officer. This is possible by emailing info@byfay.nl. Finally, you have the right to address your complaint to the Dutch Data Protection Authority.

If the above does not provide you with sufficient information regarding our privacy policy and the security of our services, please contact us via info@byfay.nl or via the contact form. This privacy statement may be changed by us. Any changes will be announced on this page.